Booking and Cancellation policy

Bookings

To secure your booking we ask a 50% downpayment paid at least 30 days upfront the day of the reservation.

Cancellation Policy

A 50% cancellation charge will be incurred for any bookings cancelled at least 48 hours prior to appointment. Cancellation within 24 hours will incur a 100% charge.

In case the booking was for a big group, 8 guests or more or special arrangements have been made we will charge 50% for any bookings cancelled at least 21 days prior to appointment and 100% 7 days prior to appointment.

Charitable foundations

Proceeds from your treatments go to local environmental charities.  In the Cape Town region, we support The Cape Leopard Trust and SANCCOB.

Unforseen

We do our upmost to be on time. But if due to unforseen events, accidents, road blocks we arrive late we will refund your deposit for missed treatments or we will reschedule the treatments if wanted. We are not liable for extra costs on your side.